At Queency Fashion, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send your item back.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description for details.
