At QUEENCY FASHION, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a refund or exchange. Items must be unworn, unwashed, and in their original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
4. Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. Please check the product description for details.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
If you have any questions regarding our Refund and Return Policy, please contact us at [email protected].
